30 Day Money Back Guarantee
You may return your order within 30 days of purchase, if for any reason you are not completely satisfied with NEwhere products. If items are missing or are in poor condition the retail cost of these items will be deducted from your refund. Just complete the Product Return Authorization (PRA) form, which can be found (here) or on the back of the packing slip of your order. Place this form along with your original items in a padded envelope and mail to us. Allow up to 2 weeks for processing.
*Note: We highly recommend that you return your order through traceable mail because we do not take responsibility for lost or undelivered returns. All refunds requested must be within 30 days from the date of the original shipment and include all the items from the original order and must be accompanied with the PRA form. We reserve the right to refuse any refund if for any reason you do not meet these requirements.
Satisfaction Department operates Monday - Friday 8:00 am - 5:00pm PST